Road.Travel Privacy and Cookie Policy

Road.Travel respects your privacy and is committed to protecting your personal data. Please read this privacy and cookie policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data and cookie data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities should you need to.

This policy aims to provide you with information on how we collect and process your personal data through this website, https://road.travel, when we interact with you to provide you with our products and services or otherwise throughout the course of our dealings with you.

Who we are

This website is operated by Timescenery Ltd, with registered address 7 Henrietta Street, London, WC2E 8PS, United Kingdom (referred to as “Road.Travel”, “we”, “us” or “our” in this privacy policy). We are the data controller responsible for your personal data.

If you have any questions about this privacy and cookie policy, including any requests to exercise your legal rights, please contact us using the details set out below (see ‘How to contact us’ below).

Personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). A data subject is the individual who the personal data relates to.

We may collect and use the following kinds of personal data about you (some of which is subject to you choosing to provide us with it):

  • Identity Data including your first name, last name, date of birth (and age), and photograph (if you choose to provide it), 
  • Contact Data including your address, email address and mobile phone number.
  • Financial Data including your bank account and payment card details.
  • Transaction Data including details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. 
  • Profile Data including your username and password, account date, purchases or orders made by you, profile city, profile bio, your interests, data from your social media platforms (such as social networking sites including but not limited to Facebook, LinkedIn, Google, Twitter, Instagram, Pinterest, WhatsApp  and VK).
  • Usage Data including information about how you use our website, products and services, click movements, browsing time and details.
  • Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

We collect and use this personal data to provide products and services to you. If you do not provide personal data we ask for, it may delay or prevent us from providing such products and services to you.

How your personal data is collected

We use different methods to collect data from and about you including through:

  • Direct interactions. We may collect your data through your filling in forms, submitting or uploading information to our website, contracting with us to receive our services, or you corresponding with us through our website, social media, by phone, email or otherwise. This includes personal data you provide when you:
    • purchase our products or services;
    • book travel services;
    • create an account on our website to become a member;
    • request marketing to be sent to you;
    • enter a competition, promotion or survey;
    • provide your feedback; or
    • contact us. 
  • Automated technologies or interactions. As you interact with our website, we may automatically collect data about your equipment, browsing actions and patterns. We collect this data by using cookies and other similar technologies. Please see the section on Cookies below for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below: 
    • if you choose to create your profile using your social media profiles, we will collect your personal data through this third party platform;
    • analytics provider, such as Google
    • through automated monitoring of our websites and other technical systems, such as our computer networks and connections, access control systems, communications systems, email and instant messaging systems
    • your bank or building society

How and why we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • where you have given consent;
  • to comply with our legal and regulatory obligations;
  • for the performance of a contract with you or to take steps at your request before entering into a contract; or
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

The table below explains what we use your personal data for and why.

What we use your personal data for Our reasons
Providing products and services to you To perform our contract with you or to take steps at your request before entering into a contract
To register you and set you up as a new member and to allow you to then interact with our website To perform our contract with you

For our legitimate interest to enable us to better match you with the appropriate sample products that we may be able to offer to send to you

Preventing and detecting fraud against you or us For our legitimate interests or those of a third party, i.e. to minimise fraud that could be damaging for you and/or us
Conducting checks to identify our customers and verify their identity

Other activities necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. under health and safety law or rules issued by our professional regulator

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, i.e. to minimise fraud and to prevent consumers registering more than one membership in order to exploit our services.

Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies To comply with our legal and regulatory obligations
Management of your account with us To perform our contract with you
Customer service To effectively perform our contract with you

For our legitimate interests i.e. to make sure we can deliver the best service to you and respond to you when you need us

Management of promotions or competitions that you choose to enter To perform our contract with you

For our legitimate interests or those of a third party, i.e. to study how customers use our products/services, to develop them and grow our business

Ensuring business policies are adhered to, e.g. policies covering security and internet use For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you
Operational reasons, such as improving efficiency, training and quality control For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you at the best price
Ensuring the confidentiality of commercially sensitive information For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information

To comply with our legal and regulatory obligations

Statistical analysis to help us manage our business, e.g. in relation to our financial performance, customer base, product range or other efficiency measures For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you at the best price
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences For our legitimate interests i.e. to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy

In certain circumstances where you have given your consent

Updating and enhancing customer records and our service provided to you To perform our contract with you or to take steps at your request before entering into a contract

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products or services

To enable us to share trip plans with our selected third party partners (except where your personal data is anonymised) to inform others about recommended trips designed by you.

Where your personal data is included, this will be due to the settings of your membership profile and these settings can be  amended at any time.

To effectively perform our contract with you

For our legitimate interests or those of a third party, i.e. to share planned trips where our members have chosen to do so

In certain circumstances and for certain types of data, where you have given your consent

Marketing our services and those of selected third parties to:

—existing and former customers (both individuals and businesses as applicable); 

—third parties who have previously expressed an interest in our services;

—third parties with whom we have had no previous dealings.

For our legitimate interests or those of a third party, i.e. to promote our business and services to existing and former customers

In certain circumstances where you have given your consent

Special Category Personal Data

Special category person data includes personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership; genetic and biometric data (when processed to uniquely identify an individual); and data concerning health, sex life or sexual orientation.

We do not anticipate that we will collect any such data. However, if we do process special category personal data, we will also ensure we are permitted to do so under data protection laws, for example only where:

  • we have your explicit consent;
  • the processing is necessary to protect your (or someone else’s) vital interests where you are physically or legally incapable of giving consent; or
  • the processing is necessary to establish, exercise or defend legal claims.

Marketing

You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

We may use your personal data to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services.

We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by changing your consent preferences in your profile settings.

We may ask you to confirm or update your marketing preferences if you ask us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who we share your personal data with

We routinely share personal data with:

  • our third party partners in order to deliver our services to them, with your consent;
  • third parties we use to help deliver our products and services to you, e.g. payment service providers, database/cloud servers;
  • other third parties we use to help us run our business, e.g. marketing agencies or website hosts;
  • third parties approved by you, e.g. social media sites you choose to link your account to;
  • our insurers and brokers;
  • our bank.

We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.

We may also need to:

  • share personal data with external auditors to ensure compliance with legal and regulatory requirements;
  • disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations;
  • share some personal data with other parties, such as potential buyers of some or all of our business or during a restructuring—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations.

If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

Where your personal data is held and transfers abroad

Personal data may be held by our data server provider located in France, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal data with’).

For our customers based in the UK or European Economic Area (EEA), please be advised that some of that these third parties may be based outside the UK or EEA.

Under UK and European data protection laws, we can only transfer your personal data to a country or international organisation abroad in certain circumstances. We will ensure that where your personal data is transferred abroad, it does so in accordance with applicable laws. This may include an adequacy decision being in place in relation to the country that is in receipt of your personal data or we may have in place appropriate safeguards to protect your personal data, including the use of approved Standard Contractual Clauses and/or Data Transfer Agreements, where deemed safe. Alternatively a specified transfer exception may apply.

How long your personal data will be kept

We will keep your personal data while you have an account with us or we are providing products and services to you. Thereafter, we will keep your personal data for as long as is necessary:

  • to respond to any questions, complaints or claims made by you or on your behalf;
  • to notify you of any health or safety risk in relation to any of the products that have been delivered to you
  • to show that we treated you fairly;
  • to keep records required by law.

We will not keep your personal data for longer than necessary. Different retention periods apply for different types of personal data. When it is no longer necessary to keep your personal data, we will delete or anonymise it.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Cookies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device, store information about your preferences or past actions and improve the content of the website according to your usage.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users and provide all the features of our website. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Third party cookies

Throughout our website we may link to other websites owned and operated by certain trusted third parties to, for example, make additional products and services available to you). These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.

Consent to use cookies and changing settings

We will ask for your permission to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested and/or the functioning of the website.

At any time, you can prevent cookies from being set on your browser. It may be necessary to refresh the page for the updated settings to take effect. For instructions on how to block, delete or disable any cookies, please consult your browser’s ‘Help’ or ‘Support’ section. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

Please consult the following links for information on cookie management and blocking according to your browser:

(а) Explorer: http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11.

(b) Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

(c) Chrome: https://support.google.com/chrome/answer/95647?hl=en

(d) Safari: https://support.apple.com/kb/PH19214?locale=en_GB

You can opt out of third party tracking networks using the following tools:

  • Click here to opt out of Google Analytics
  • Click here to opt out of Google Tag Manager
  • Click here to opt out of Amplitude
  • Click here to opt out of Facebook Offline Conversions
  • Click here to opt out of Facebook Pixel

You can find general information and opt-out resources at youronlinechoices.eu.

Our use of cookies

As well as our own cookies, we may engage third party providers such as Google Analytics, Google Tag Manager, Amplitude, Facebook Offline Conversions and Facebook Pixel to act on our behalf to ensure safe browsing, enrich user experience, track and analyse your usage of our website through the use of cookies, pixel tags / web beacons, and similar technologies. These third parties collect, and share with us, usage information about visits to our website, measure and research the effectiveness of our advertisements, track page usage, help us target our recommendations and advertising, and track use of our recommendations and advertisements.

Your rights

You have the following rights in relation to your personal data, which you can exercise at any time:

Access The right to be provided with a copy of your personal data
Rectification The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten) The right to require us to delete your personal data—in certain situations
Restriction of processing The right to require us to restrict processing of your personal data in certain circumstances, eg if you contest the accuracy of the data
Data portability The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object The right to object:

—at any time to your personal data being processed for direct marketing (including profiling);

—in certain other situations to our continued processing of your personal data, eg processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision making The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

If you would like to exercise any of those rights, please:

  • contact us—see below: ‘How to contact us’;
  • provide enough information to identify yourself; and
  • let us know what right you want to exercise and the information to which your request relates.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have security procedures in place as well as technical and physical restrictions to access to ensure the your personal data is safeguarded at all times.

We have procedures in place to deal with any data security breach. We will notify you and any applicable regulator of a data security breach where we are legally required to do so.

How to make a complaint

Please contact us if you have any query or concern about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to make a complaint at any time to your local data privacy supervisory authority. We would, however, appreciate the chance to deal with your concerns in the first instance.

Changes to this privacy policy

We may change this privacy notice from time to time. Please ensure that you regularly check this privacy policy for any changes that may affect you.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How to contact us

You can contact us and our data protection manager by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details are shown below:

Our contact details
Address:

Email address:

Telephone number:

Timescenery Ltd, C/O Redfern Legal Llp, 7 Henrietta Street, Covent Garden, London, WC2E 8PS, United Kingdom.

travel@road.travel

+44 (0) 800 041 8483