This is our CURRENT Privacy Policy and was Last Revised on the 11 of May 2023.
Road.Travel respects your privacy and is committed to protecting your personal data. Please read this privacy and cookie policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data and cookie data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities should you need to. Please retain a copy for your records. This policy and any applicable supplemental privacy notice forms part of our Terms and Conditions.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to and comply with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, General Data Protection Regulation, Regulation (EU) 2016/679 (EU GDPR), any laws which implement, replace, extend, re-enact, consolidate or amend such laws, and any other applicable laws depending your country of residence.
This policy aims to provide you with information on how we collect and process your personal data through this website, https://road.travel, when we interact with you to provide you with our products and services or otherwise throughout the course of our dealings with you.
In addition to the provisions in this Policy, which are generally applicable across all jurisdictions, if you are resident in the U.S.A., please review the applicable supplemental privacy notice.
This website/platform is operated by Timescenery Ltd, with registered address 7 Henrietta Street, London, WC2E 8PS, United Kingdom, a company registered in England and Wales under company number 10783487, (referred to as “Road.Travel”, “we”, “us” or “our” in this privacy policy). We are the data controller responsible for your personal data and the company responsible for this website.
If you have any questions about this privacy and cookie policy, including any requests to exercise your legal rights, please contact us using the details set out below (see ‘How to contact us’ below).
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). A data subject is the individual who the personal data relates to.
We may collect and use the following kinds of personal data about you (some of which is subject to you choosing to provide us with it):
We collect and use this personal data to provide products and services to you. If you do not provide personal data we ask for, it may delay or prevent us from providing such products and services to you.
This website is not intended for children, and we do not knowingly collect data relating to children.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
The table below explains what we use your personal data for and why.
What we use your personal data for | Our reasons |
Providing products and services to you and to send you essential information about the Services | To perform our contract with you or to take steps at your request before entering into a contract |
To identify and authenticate you during the registration process to our platform and to protect access to our systems that process personal data by sending a one-time passwords | To take steps at your request before entering into a contract For our legitimate interest to prevent unlawful access to our systems To comply with our legal and regulatory obligations in terms of security |
To register you and set you up as a new member/user and to allow you to then interact with our website for the provision of our services to you by us or by our distributors and/or collaborative partners | To perform our contract with you For our legitimate interest to enable us to better match you with the appropriate services that we may be able to offer to send to you |
To register you and set you up as a creator and to allow you to provide services by creating itineraries and road trip routes and to be able to make payment to you in return for the services | To perform our contract with you |
Validating your account and/or to reset your username and password if required and management of your account with us | To perform our contract with you |
Operating and improvement of the website and to ensuring that content from the website is presented in the most effective manner for you and your computer or device | To effectively perform our contract with you For our legitimate interests i.e. to make sure we can deliver the best service to you and respond to you when you need us |
Preventing and detecting fraud against you or us | For our legitimate interests or those of a third party, i.e. to minimise fraud that could be damaging for you and/or us |
Conducting checks to identify our customers and verify their identity Other activities necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. under health and safety law or rules issued by our professional regulator | To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, i.e. to minimise fraud and to prevent consumers registering more than one membership in order to exploit our services. |
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies | To comply with our legal and regulatory obligations |
Management of your accounts with us | To perform our contract with you |
Customer service and responding to any queries you raise with us and to provide customer support | To effectively perform our contract with you For our legitimate interests i.e. to make sure we can deliver the best service to you and respond to you when you need us |
Management of promotions or competitions that you choose to enter | To perform our contract with you For our legitimate interests or those of a third party, i.e. to study how customers use our products/services, to develop them and grow our business |
Ensuring business policies are adhered to, e.g. policies covering security and internet use | For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you |
Operational reasons, such as improving efficiency, training and quality control | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you at the best price |
Ensuring the confidentiality of commercially sensitive information | For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information To comply with our legal and regulatory obligations |
Statistical analysis to help us manage our business, e.g. in relation to our financial performance, customer base, product range or other efficiency measures | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you at the best price |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | For our legitimate interests i.e. to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy In certain circumstances where you have given your consent |
Preventing unauthorised access and modifications to systems | For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for you and/or us To comply with our legal and regulatory obligations |
Updating and enhancing customer records and our service provided to you | To perform our contract with you or to take steps at your request before entering into a contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products or services |
To enable us to share trip plans with our selected third-party partners (except where your personal data is anonymised) to inform others about recommended trips designed by you. Where your personal data is included, this will be due to the settings of your membership profile and these settings can be amended at any time. | To effectively perform our contract with you For our legitimate interests or those of a third party, i.e. to share planned trips where our members have chosen to do so In certain circumstances and for certain types of data, where you have given your consent |
Marketing our services and those of selected third parties to: —existing and former customers (both individuals and businesses as applicable); —third parties who have previously expressed an interest in our services by registering on the mailing list or for the newsletter; —third parties with whom we have had no previous dealings. | For our legitimate interests or those of a third party, i.e. to promote our business and services to existing and former customers In certain circumstances where you have given your consent |
We may use location data that is collected when you use our Android Automotive infotainment system App in order to help us to provide recommendations to you based on your location, show travel guides close to you, or direct you to a product or service that we believe may be of interest to you. We also use you location data to make the app work properly. | Where you have given your consent |
Special category person data includes personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership; genetic and biometric data (when processed to uniquely identify an individual); and data concerning health, sex life or sexual orientation.
We do not anticipate that we will collect any such data. However, if we do process special category personal data, we will also ensure we are permitted to do so under data protection laws, for example only where:
You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
We may use your personal data to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.
We only collect location data if you grant us access to your location. You can always choose whether or not to allow our Android Automotive infotainment system app to collect and use real-time information about your location through the device’s privacy settings or by disabling the location permission from account settings. If you block the use of location data, the Android Automotive infotainment system app may then be inaccessible or not function properly.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We routinely share personal data with:
We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.
We may also need to:
We do not share your location data with third parties.
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below). We can send you a list of our third party processors.
Personal data may be held at our offices and/or by our data server provider located in the Netherlands, third party agencies, service providers, distributors, representatives and agents as described above (see above: ‘Who we share your personal data with’).
If you are based outside the UK, your personal data may be transferred to the UK as this is where we are based. For our customers based in the UK or European Economic Area (EEA), please be advised that some of that these third parties may be based outside the UK or EEA. Under UK and European data protection laws, we can only transfer your personal data to a country or international organisation abroad in certain circumstances. We will ensure that where your personal data is transferred abroad, it does so in accordance with applicable laws.
This may include an adequacy decision being in place in relation to the country that is in receipt of your personal data or we may make an impact assessment and then have in place appropriate safeguards to protect your personal data, including the use of approved Standard Contractual Clauses, UK addendum and/or International Data Transfer Agreements, where deemed safe. Alternatively, a specified transfer exception may apply.
We will keep your personal data while you have an account with us or we are providing services to you. Thereafter, we will keep your personal data for as long as is necessary:
We will not keep your personal data for longer than necessary. Different retention periods apply for different types of personal data. When it is no longer necessary to keep your personal data, we will delete or anonymise it.
This website may include links to third-party websites, plug-ins, applications, or other technologies. Clicking on those links or enabling those connections via selecting a third-party service may allow third parties to collect or share data about you.
After purchasing our services and products, if you want, you may select to book rental cars and/or accommodation from our third-party supplier partners via our website. In such a case, you will see the name of the supplier who provides the supplemental services to you directly, and their terms and conditions and privacy policies will apply to your interactions with them. We do not control these third-party service providers or their websites, and we are not responsible for their collection and use of your personal data or privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
A cookie or a tracker is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our platform. We use cookies on our website. These help us recognise you and your device, store information about your preferences or past actions and improve the content of the website according to your usage.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users and provide all the features of our website. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
We use the following cookies:
Some cookies may fulfil more than one of these purposes.
Strictly necessary/essential cookies do not require your consent. We will ask for your consent/permission to place other cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested and/or the functioning of the website. You do not need to allow other than strictly necessary/essential cookies to visit our website. However, enabling them may allow for a more tailored browsing experience.
You can disable the use of cookies via your browser at any time, but please note that our platform may no longer work properly. You can exercise your cookie preferences when you first arrive at our Website where you will see a notice with a pop-up about our use of cookies by clicking “Learn more and customize” to choose which cookie technologies you wish to allow to access your device before confirming and proceeding.
You can also change these settings, customise, manage or withdraw any consent to the use of cookies at any later point by going to “Your Privacy Choices” at the bottom of the page.
For instructions on how to block, delete or disable any cookies, please consult your browser’s ‘Help’ or ‘Support’ section. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.
You can, for example, find information about how to manage cookies in the most commonly used browsers at the following addresses:
You may also manage certain categories of cookies used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (you may open the device settings and look for the relevant setting).
With regard to any third-party cookies, you can manage your preferences and withdraw your consent via the related opt-out link (where provided below under third party cookies), by using the means indicated in the third party's privacy policy, or by contacting the third party.
You can find general information and opt-out resources at youronlinechoices.eu. For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
As well as our own cookies, we may engage third party providers to act on our behalf to ensure safe browsing, enrich user experience and track and analyse your usage of our website. These third parties collect, and share with us, usage information about visits to our website, measure and research the effectiveness of our advertisements, track page usage, help us target our recommendations and advertising, and track use of our recommendations and advertisements
Throughout our website we may also link to other websites owned and operated by certain trusted third parties to, for example, make additional products and services available to you. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.
The below are the cookies that are currently used in our platform. In addition to what’s specified in the descriptions within each of the categories below, you may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other cookies in the linked privacy policies of the respective third-party providers or by contacting us.
The below are the cookies that are currently used in our platform. In addition to what’s specified in the descriptions within each of the categories below, you may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other cookies in the linked privacy policies of the respective third-party providers or by contacting us.
Activities strictly necessary for the operation of Road.Travel and delivery of our services
First-party Cookies
Storage duration: up to 1 year
Third-party Cookies
This type of service helps us to manage the tags or scripts needed on Road.Travel in a centralised fashion.
This results in the users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Cookies and Usage Data.
Place of processing: Ireland – Privacy Policy.
Other activities involving the use of Cookies
Basic interactions & functionalities
By registering or authenticating, users allow Road.Travel to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, Road.Travel will be able to access some Data, stored by these third-party services, for registration or identification purposes.
Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service.
Facebook Authentication (Meta Platforms Ireland Limited)
Facebook Authentication is a registration and authentication service provided by Meta Platforms Ireland Limited and is connected to the Facebook social network.
Personal Data processed: Cookies and various types of Data as specified in the privacy policy of the service.
Place of processing: Ireland – Privacy Policy.
Storage duration:
This type of service helps us to manage the tags or scripts needed on Road.Travel in a centralised fashion.
This results in the users' Data flowing through these services, potentially resulting in the retention of this Data.
Segment (Twilio, Inc.)
Segment is a tag management service provided byTwilio, Inc.
Personal Data processed: Data communicated while using the service, email address, first name, last name, purchase history, Cookies, Usage Data and various types of Data.
Place of processing: United States – Privacy Policy.
Storage duration:
Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Cookies and Usage Data.
Place of processing: Ireland – Privacy Policy.
Experience enhancement
This type of service allows you to view content hosted on external platforms directly from the pages of Road.Travel and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when you do not use it.
Google Fonts (Google Ireland Limited)
Google Fonts is a typeface visualisation service provided by Google Ireland Limited that allows Road.Travel to incorporate content of this kind on its pages.
Personal Data processed: Cookies and Usage Data.
Place of processing: Ireland – Privacy Policy.
Measurement
The services contained in this section enable us to monitor and analyse web traffic and can be used to keep track of user behaviour.
Amplitude Analytics (Amplitude Inc.)
Amplitude Analytics is an analytics service provided by Amplitude Inc.
Personal Data processed: browsing history, coarse location, device information, email address, first name, last name, login history, primary account information, Cookies, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example), Universally unique identifier (UUID), Usage Data and user ID.
Place of processing: United Kingdom – Privacy Policy.
Storage duration:
Meta ads conversion tracking (Meta pixel) (Meta Platforms Ireland Limited)
Meta ads conversion tracking (Meta pixel) is an analytics service provided by Meta Platforms Ireland Limited that connects data from the Meta Audience Network with actions performed on Road.Travel. The Meta pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Meta Audience Network.
Personal Data processed: Cookies and Usage Data.
Place of processing: Ireland – Privacy Policy – Opt out.
Storage duration:
Meta Events Manager (Meta Platforms Ireland Limited)
Meta Events Manager is an analytics service provided by Meta Platforms Ireland Limited. By integrating the Meta pixel, Meta Events Manager can give us insights into the traffic and interactions on Road.Travel.
Personal Data processed: Cookies and Usage Data.
Place of processing: Ireland – Privacy Policy – Opt out.
Storage duration:
FullStory (FullStory, Inc.)
FullStory is an analytics and heat mapping service provided by FullStory, Inc.
FullStory maps how frequently Users interact with the different areas of Road.Travel, allowing us to draw conclusions about their interests and preferences. FullStory further allows for the recording of mapping sessions making them available for later visual playback.
Personal Data processed: Cookies and Usage Data.
Place of processing: United States – Privacy Policy – Opt out.
Google Analytics (Google Ireland Limited)
Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilises the Data collected to track and examine the use of Road.Travel, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
Personal Data processed: Cookies and Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out.
Storage duration:
Heat mapping services are used to display the areas of Road.Travel that you interact with most frequently. This shows where the points of interest are. These services make it possible to monitor and analyse web traffic and keep track of user behaviour.
Some of these services may record sessions and make them available for later visual playback.
Inspectlet (Inspectlet Inc.)
Inspectlet is a session recording and heat mapping service provided by Inspectlet Inc.
Personal Data processed: Cookies and Usage Data.
Place of processing: United States – Privacy Policy.
You have the following rights in relation to your personal data, which you can exercise at any time:
Access | The right to be provided with a copy of your personal data |
Rectification | The right to require us to correct any mistakes in your personal data |
Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations. |
Restriction of processing | The right to require us to restrict processing of your personal data in certain circumstances, e.g. if you contest the accuracy of the data |
Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations |
To object | The right to object: —at any time to your personal data being processed for direct marketing (including profiling); —in certain other situations to our continued processing of your personal data, e.g. processing carried out for the purpose of our legitimate interests. |
Not to be subject to automated individual decision making | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
For further information on each of those rights, including the circumstances in which they apply, please contact us (see ‘How to contact us’ below) or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights.
If you would like to exercise any of those rights, please:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Please refer to the appropriate supplemental privacy notice that is applicable to you for rights specific to your location.
We have appropriate security measures to prevent personal data from being accidentally lost, used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have security procedures in place as well as technical and physical restrictions to access to ensure that your personal data is safeguarded at all times.
We have procedures in place to deal with any data security breach. We will notify you and any applicable regulator of a data security breach where we are legally required to do so.
Please contact us if you have any query or concern about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to make a complaint at any time to your local data privacy supervisory authority. Information Commissioner's Office (ICO), is the UK supervisory authority for data protection issues (www.ico.org.uk). If you are based outside the UK, you may also have the right to submit a complaint to the relevant supervisory authority in your jurisdiction. A list of EU supervisory authorities is available here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.
We would, however, appreciate the chance to deal with your concerns in the first instance.
We may change this privacy notice from time to time. Please ensure that you regularly check this privacy policy for any changes that may affect you. The Last Revised date is written on the top.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
You can contact us and our data protection manager by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
Address: Timescenery Ltd, C/O Redfern Legal LLP, 7 Henrietta Street, Covent Garden, London, WC2E 8PS, United Kingdom.
Email address: privacy@road.travel
Telephone number: +44 (0) 800 041 8483
EU-GDPR representative
Rickert Rechtsanwaltsgesellschaft mbH
Address: Rickert Rechtsanwaltsgesellschaft mbH, Timescenery Ltd, Colmantstraße 15, 53115 Bonn, Germany
Email address: art-27-rep-timescenery@rickert.law